Internal Job Board
TemporaryPartTimeFloorLeader
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Temporary Part Time Floor Leader at Internal Job Board. Skills: Sales, Customer Experience, Team Leadership, Operational Management. Supporting the Store Management Team across all areas of the business. Driving sales”
What You'll Achieve.
Meet and exceed sales goals; Grow the contribution of your segments to the store’s overall sales; Exceed daily sales goals; Create a loyal customer base; Build a positive reputation for your store; Improve the performance of their sales team; Increase sales; Promote a healthy work environment; Improve employee wellbeing; Ensure team members are informed and prepared for their shifts; Enhance the customer's shopping experience; Drive sales; Improve the customer experience
Industry & Context.
Problem-solving issues related to customer service in day-to-day operations
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
What They're Looking For.
Must Have
Minimum 1 year of experience in: customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, a fast-paced team environment, Knowledge and passion for skincare, natural beauty, and ethical business, Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Nice to Have
Experience with consultation-based customer service models, Experience analyzing sales metrics, Experience working in skincare or cosmetics, Experience in cross cultural collaboration and DEIB or social justice training, Fluency in Spanish, French or other languages
What You'll Do.
Supporting the Store Management Team across all areas of the business
Opening/closing the store
Analyzing sales results
Leading training sessions
Ensuring the store is operating effectively
Creating an exceptional customer experience
Fostering a happy and motivated staff
Achieving operational excellence
Leading and inspiring a team of sales associates
Achieving and surpassing sales goals
Fostering a culture of passion and positivity
Creating a productive and fun work environment
Educating customers on Lush brand values
Articulating Lush's position on key brand pillars
Increasing depth of product knowledge
Making informed product recommendations
Training and coaching Sales Ambassadors and peers
Improving performance of sales team
Supporting team growth
Managing cash handling
Monitoring employee breaks
Reviewing daily communications
and visually appealing store
Training team on inventory best practices and fresh standards
Supporting management with inventory tasks
Making real-time adjustments to product displays
How You'll Work.
Team & Collaboration
Collaborate with your team to exceed daily sales goals; Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB); Promote teamwork, encourage collaboration, and recognize and value each employee's unique contributions; Support your management team to keep your store compliant; Ensure your staff are practicing company standards
Communication Scope
Articulate Lush's position on key brand pillars
Full Job Description
Position: Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud. Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time! Responsibilities: Sales & Customer Experience: Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team! Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store. Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian,
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