BCAA
TemporaryFull-TimeMemberServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Temporary Full-Time Member Service Representative at BCAA. Skills: Member service, Customer service, Communication skills. Engage and welcome incoming Members. Coordinate appointments with Advisors”
What You'll Achieve.
Delivering exceptional Member experiences
Industry & Context.
Analytical thinker; Sound judgment; Decision-making skills
What They're Looking For.
Must Have
Completion of Grade 12, At least two years’ experience in customer service, computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)
Nice to Have
CAIB certification or knowledge of ICBC systems, Ability to speak other languages aside from English, experience in insurance or hospitality
What You'll Do.
Engage and welcome incoming Members
Coordinate appointments with Advisors
Answer incoming phone calls
Monitor Service Location email account
Promote BCAA Membership
products and services
How You'll Work.
Communication Scope
Excellent verbal and written communication skills
Full Job Description
**Why BCAA?** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We’re excited to share that we’re hiring a **Temporary Full-Time Member Service Representative** for our**South Surrey Service Location**! This temporary role is anticipated to run through **late August or September** , depending on candidate availability. As a **Member Service Representative,** your part of the Member-facing team that delivers exceptional Member experiences every time. You are the first and last impression for every Member who enters and leaves our Service location. This position plays a pivotal role in delivering amazing Member experiences by identifying Member needs and seamlessly directing Service Location customer flow. **Who you are** : * You’re passionate about delivering exceptional Member experiences. * You have excellent verbal and written communication skills. * You’re an analytical thinker with sound judgment and decision-making skills. * A fast-paced environment with shifting priorities is no problem for you. **What you’ll do:** * Engage and welcome incoming Members and proactively coordinate appointments with the Advisors to ensure an ideal waiting experience. * Answer incoming phone calls, making outbound calls to confirm appointments and monitor the Service Location email account. * Enhances Member value by promoting BCAA Membership, products and services * Process payments and documents. **What you bring:** * Completion of Grade 12. * At least two years’ experience in customer service, preferably in insurance or hospitality. * Strong computer skills with basic knowledge of MS Office Suite Products (
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