BCAA
TemporaryFull-TimeContactCentreLoyaltyAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Temporary Full-Time Contact Centre Loyalty Associate at BCAA. Skills: Sales, Customer Loyalty, Member Experience. Connecting and initiating outbound calls with our existing Members who have expressed interest in our products. Through telephone and/or web-based consultative sales, acquires new Membership where required, sells additional BCAA products and services”
What You'll Achieve.
meet corporate revenue targets; ignite unparalleled loyalty from Members
Industry & Context.
problem solver; analytical skills; good judgment
What They're Looking For.
Must Have
Completion of Grade 12, Proven track record of delivering or exceeding sales targets, Experience with solution based selling, Proven planning and time management skills, Confidence using multiple systems, with data entry accuracy and attention to detail
Nice to Have
Experience working in a contact centre environment, Knowledge of BCAA’s systems such as NEAT and Salesforce
What You'll Do.
Connecting and initiating outbound calls with our existing Members who have expressed interest in our products
Through telephone and/or web-based consultative sales
acquires new Membership where required
sells additional BCAA products and services
Understand and identify our Members’ needs and create a personalized experience and valued solution
Make recommendations for improving quality and effectiveness of Marketing campaigns
Creating and maintaining reports on number of outbound calls made
and prescribed metrics
Interacting with other functional groups to ensure Member Satisfaction
Review product terms and conditions including
limits and exclusions to limit errors and omissions
Update Member information and insurance policy details in applicable systems such as processing insurance endorsements and updating coverages
Issue new and renewal membership transactions such as memberships
How You'll Work.
Team & Collaboration
Interacting with other functional groups to ensure Member Satisfaction
Communication Scope
good communicator; listening well; keeping other team members informed
Full Job Description
**Why BCAA?** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are hiring a**Temporary Full-Time Contact Centre Loyalty Associate**! This role is anticipated to end **Jan 31, 2027** and is a fully remote opportunity. As a**Contact Centre Loyalty Associate** , you are a Sales Professional who supports our Member Experience and Sales Network to meet corporate revenue targets through proactively connecting with our existing Members. Your energy, enthusiasm and passion for our products will ignite unparalleled loyalty from Members. **Who you are:** * Remote work is for you. You have a dedicated space in your home to work independently. * You work well under pressure, embrace change and thrive in a fast-paced environment. * You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment. * You’re a good communicator and recognize the importance of listening well and keeping other team members informed about your work. * You’re highly organized with strong attention to detail and exceptional follow-up skills. * You can negotiate skillfully in challenging situations. **What you’ll do:** * Connecting and initiating outbound calls with our existing Members who have expressed interest in our products. * Through telephone and/or web-based consultative sales, acquires new Membership sales; where required, sells additional BCAA products and services. * Understand and identify our Members’ needs and create a personalized experience and valued solution. * Make recommendations for improving quality and effectiveness of Marketing campaigns. * Creating and maintaining r
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