TailorCare
TemporaryClinicalNavigatorFullTime(PhysicalTherapist)
“Temporary Clinical Navigator - Full Time (Physical Therapist) at TailorCare. Skills: clinical skills, patient care navigation, patient education, health coaching, behavior change. utilizing professional clinical skills to provide personalized, high-touch support to patients throughout their musculoskeletal care journey. engage with patients and providers to provide expert, clinically relevant, evidence-based care navigation”
What You'll Achieve.
driving towards the right health outcomes
Industry & Context.
problem solving in a fast-paced environment
must be able to obtain a compact licensure in GA, TX and/or CO, may be asked to apply for and maintain additional licenses over time
What They're Looking For.
Must Have
Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs), PT with current, unrestricted license in Georgia, Texas and/or Colorado, Previous telephonic patient support environment experience, High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and typing skills
Nice to Have
Compact License preferred, 3+ years orthopedic experience, Experience in motivational patient interviewing and coaching behavior change, Experience with remote/telemedicine care delivery
What You'll Do.
utilizing professional clinical skills to provide personalized
high-touch support to patients throughout their musculoskeletal care journey
engage with patients and providers to provide expert
evidence-based care navigation
manage the intake process
including telephonic outreach to engage patients
manage a series of touch points throughout the care journey as the trusted clinical advocate
assigned to a specified patient caseload in which they are responsible for managing
uncover patient barriers and internal motivators
guiding patients from onboarding and therapy initiation to milestone celebrations
and eventual “graduation” from the program
enhance the patient experience and support patient compliance and persistence initiatives by building individual relationships with patients
provide ongoing education and therapy support to the patient
and/or support network
Conduct outreach to patients eligible for TailorCare and educate them on the value of the program
Conduct intake assessments to identify patient clinical issues and needs
Provide health coaching throughout the journey to support adherence and compliance to their treatment plan
Provide condition education and shared decision making with patients to identify the correct treatment plan to meet their goals
Demonstrates empathy and effectively engages patients
creating a personalized relationship-based connection built on trust and rapport
Utilize motivational patient interviewing tools to quickly and accurately anticipate and address patient personalize patient messaging concisely
within established time parameters
and in a way that resonates with the patient
Communicate understand and influence patient initiation and support processes
encourage patient confidence and accountability to help patients start and stay on therapy
Provide information to the care team and proactively reach out after the clinical decision has been made to start patients on new care pathways
Provide continuous updates
and triaging when needed and most importantly ensuring that the patient is driving towards the right health outcomes
Collaborate with provider teams
ancillary services and other community support programs
Perform other duties as assigned
How You'll Work.
Team & Collaboration
engage with patients and providers; work collaboratively to enhance the patient experience; Provide information to the care team; Collaborate with provider teams, ancillary services and other community support programs
Communication Scope
written skills to a variety of audiences
Applying for this Temporary Clinical Navigator - Full Time (Physical Therapist) role?
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