STCU
Financial Services
Teller(parttime)
“Teller (part- time) at STCU. Skills: Serving members accurately and efficiently, Providing unparalleled service, Financial direction, Offering appropriate products, Service referrals, Protecting the integrity and confidentiality of our membership, Identifying members/account ownership, Performing transactional duties, Deepening member relationships, Presenting and explaining credit union products and services, Resolving issues/problems with member accounts. Serving members accurately and efficie”
Industry & Context.
Proactively and efficiently resolve issues/problems with member accounts.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations., Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting., Exposure to high-stress, fast-paced, deadline-oriented environment., May be asked to travel to other STCU locations.
What They're Looking For.
Must Have
Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
What You'll Do.
Serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction
offering appropriate products
and service referrals.
Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction
taking ownership of issues and challenges
increasing member loyalty
and delivering on our Here for Good brand promise.
Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
Responsible for learning the core skills of the position
along with continuously learning
staying current on regulatory
policy and procedure changes.
Proactively and efficiently resolve issues/problems with member accounts.
How You'll Work.
Communication Scope
Talk; Hear
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