STCU
Finance / FinServ
Teller(parttime)
Neural analysis suggests this role is
optimal for entry candidates.
“Teller (part time) at STCU. Skills: Serving members accurately and efficiently, Providing unparalleled service, Financial direction, Offering appropriate products, Service referrals, Protecting the integrity and confidentiality of our membership, Identifying members/account ownership, Performing transactional duties, Deepening member relationships, Presenting and explaining credit union products and services, Resolving issues/problems with member accounts. Serving members accurately and efficien”
What You'll Achieve.
Achieve STCU’s balancing standards and proper dual control.; Deepen member relationships.; Exceed service expectations.; Increase member loyalty.; Deliver on our Here for Good brand promise.
Industry & Context.
Proactively and efficiently resolve issues/problems with member accounts.
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations., Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting., Exposure to high-stress, fast-paced, deadline-oriented environment., May be asked to travel to other STCU locations.
What They're Looking For.
Must Have
Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
What You'll Do.
Serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction
offering appropriate products
and service referrals.
Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld.
Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control.
Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction
taking ownership of issues and challenges
increasing member loyalty
and delivering on our Here for Good brand promise.
Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
Responsible for learning the core skills of the position
along with continuously learning
staying current on regulatory
policy and procedure changes.
Proactively and efficiently resolve issues/problems with member accounts.
How You'll Work.
Communication Scope
Talk; Hear
Full Job Description
STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: • Paid time off plus 11 paid holidays! • Medical, dental, vision and life insurance • Training and career development • Success sharing plan • 401(k) matching contributions • Tuition reimbursement An overview of the benefits can be found [here](http://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5a6f61d7e4b0e735532aff10/533caa2c-506d-42d1-bcdb-4e946dc12d2e?r=s3-eu-central-1) or here: https://stcu.org/here-for-good/about-stcu/careers/benefits Salary range: $18.38 - $25.72 per hour Target range : $18.38 - $20.00 per hour Additional Information: Ready to apply? Click on I'm interested! The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals. This position is 25 hours a week Core Job Requirements/Outcomes * Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control. * Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interacti
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