M&T Bank
Financial Services
TellerPartTime
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Teller Part Time at M&T Bank. Skills: Customer service, Transaction processing, Risk management. Adhere to customer service standards. Provide differentiated customer experience”
What You'll Achieve.
Resolve routine customer problems
Industry & Context.
Resolve customer problems; Risk management decisions
Available all branch hours, Work two Saturdays per month, Stand for long periods, Prolonged use of hands, Lift 5-30 lbs
What They're Looking For.
Must Have
1 year retail cash handling, 1 year customer service experience, High school diploma or equivalent, 6 months customer service experience, 6 months data entry experience, 6 months cash handling experience, Proven verbal communication skills, Proven interpersonal skills, Demonstrated exceptional customer service, Well-organized, Proven time management skills, Proven prioritization skills, Proficient with internet user-level technology
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs
Educate customers on digital self-service
Engage in lobby management
Inquire about customer needs
Take ownership of customer needs
Balance transactions accurately
Process customer transactions efficiently
Take ownership of escalated account issues
Log customer complaints
Transition sales opportunities
Provide introduction to banking partner
Complete branch operational activities
Process wire transfers
Process customer maintenance accurately
Complete AML/BSA/KYC activities
Adhere to compliance controls
Adhere to operational risk controls
Promote belonging environment
Maintain internal control standards
Implement audit points
Address issues raised by regulators
Complete other related duties
How You'll Work.
Team & Collaboration
Interact with internal bank areas
Communication Scope
Verbal communication
Full Job Description
The Mountaintop Branch at M&T Bank has a Part Time Teller opening. Candidate must have one year of retail cash handling and customer service experience. Schedule will be 25 hours per week that will change weekly. Candidate must be available all hours the branch is open Monday - Saturday. Must be available to work two Saturdays per month. Hours are: Monday - Thursday 8:30am - 4:30pm; Friday 8:30am - 5:30pm and Saturday 8:30am - 12:30pm **Overview:** Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. **Primary Responsibilities:** Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports be
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