Teller
TellerNorthPlazaBranch,BaltimoreMD
“Teller - North Plaza Branch, Baltimore MD at Teller. Skills: Customer service, Transactional processing, Digital engagement. Adhere to customer service standards. Provide differentiated customer experience”
Industry & Context.
Critical thinking
Ability to stand for long periods, Prolonged use of hands and fingers, Ability to lift 5lbs – 30 lbs, Ability to read fine print, Ability to interact with customers face to face
What They're Looking For.
Must Have
6 months customer service experience, data entry experience, cash handling experience, internet user-level technology proficiency
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Provide differentiated customer experience
Educate customers on digital self-service
Engage in lobby management
Process customer transactions accurately
Balance transactions efficiently
Handle escalated account services issues
Log customer complaints
Transition sales opportunities
Complete branch operational activities
Process customer/account maintenance
Complete AML/BSA/KYC activities
Adhere to compliance/risk controls
Promote belonging and brand reflection
Maintain internal control standards
Complete other related duties
How You'll Work.
Team & Collaboration
Interact with appropriate areas within the Bank
Communication Scope
Verbal communication skills; Interpersonal skills
Applying for this Teller - North Plaza Branch, Baltimore MD role?
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