M&T Bank
Financial Services
TellerKirkAveBranch,BaltimoreMD
“Teller - Kirk Ave Branch, Baltimore MD at M&T Bank. Skills: Customer service, Transactional processing, Risk management. Adhere to customer service standards. Provide differentiated customer experience”
Industry & Context.
Resolve customer problems; Risk management decisions
Ability to stand long periods, Prolonged use of hands, Lift 5-30 lbs, Read fine print, Open face to face environment
What They're Looking For.
Must Have
6 months customer service experience, Data entry experience, Cash handling experience, Verbal communication skills, Interpersonal skills, Exceptional customer service, Well-organized, Time management skills, Prioritization skills, Proficient with internet technology
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs
Educate customers on self-service
Engage in lobby management
Inquire about customer needs
Take ownership of customer needs
Process customer transactions
Take ownership of escalated issues
Log customer complaints
Transition sales opportunities
Provide introduction to banking partner
Complete branch operational activities
Process wire transfers
Process account maintenance
Complete AML/BSA/KYC activities
Adhere to compliance controls
Adhere to operational risk controls
Promote belonging environment
Reflect M&T Bank brand
Maintain internal control standards
Implement audit points
Address issues raised by regulators
Complete related duties
How You'll Work.
Team & Collaboration
Interact with Bank areas
Communication Scope
Verbal communication
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