Teller
Teller-Float
Neural analysis suggests this role is
optimal for Entry candidates.
“Teller - Float at Teller. Skills: customer service, transactional processing, digital engagement. Processes a variety of financial transactions in an accurate and efficient manner.. Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.”
What You'll Achieve.
resolving routine customer problems in a timely manner; managing preventable losses and reducing fraudulent activity
Industry & Context.
critical thinking
Ability to easily travel between branches on an as needed basis, Ability to stand for long periods of time, Prolonged use of hands and fingers, Ability to lift light to heavy objects weighing 5lbs – 30 lbs., Ability to read fine print, Ability to interact with customers in an open face to face work environment
What They're Looking For.
Must Have
minimum of 6 months customer service experience, data entry experience, cash handling experience, Ability to easily travel between branches on an as needed basis, Proven verbal communication skills, Proven interpersonal skills, Proven ability to demonstrated exceptional customer service, Well-organized, Proven time management skills, Proven prioritization skills, Proficient with internet user-level technology
Nice to Have
Bilingual based on branch needs
What You'll Do.
Processes a variety of financial transactions in an accurate and efficient manner.
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital identify self-service opportunities that meet the customer’s identified needs.
Actively engage in lobby management
meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e. g cash ordering
and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
How You'll Work.
Team & Collaboration
provide introduction to appropriate banking partner; interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately
Communication Scope
Proven verbal communication skills; Proven interpersonal skills
Full Job Description
**Overview:** As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed. **Primary Responsibilities:** Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. **Scope of Responsibilities:*
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