Teller

_**Location:**_ 614 Liberty Blvd DuBois, PA 15801 _**Hours:**_ Monday - Friday 8:30 am - 6:00 pm Saturday 9:00 am - 12:00 pm (Must be flexible around branch hours) _**Function:** _ Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. _**Duties and Responsibilities:**_ * Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers. * Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. * Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis. * Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions, including the following: * Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification). * Accepting deposits, verifying endorsements, and issuing receipts. * Accepting checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization. * Accepting savings deposits and withdrawals and performing related duties. * Providing additional customer services, including bank money orders, and ot