STCU
Financial Services
Teller
Neural analysis suggests this role is
optimal for entry candidates.
“Teller at STCU. Skills: Member service, Financial products, Transaction accuracy. Serve members accurately and efficiently. Provide unparalleled service”
What You'll Achieve.
Increase member loyalty
Industry & Context.
Resolve issues; Resolve problems
May travel to other locations, Lift up to 25 pounds
What They're Looking For.
Must Have
High school diploma or equivalent, Six months customer service experience, Recent cash handling experience, Proficient knowledge of MS Office
What You'll Do.
Serve members accurately and efficiently
Provide unparalleled service
Offer appropriate products
Offer service referrals
Protect membership integrity
Identify members and account ownership
Perform transactional duties
Adhere to balancing standards
Adhere to dual control
Present credit union products
Explain credit union services
Create unparalleled member experiences
Take ownership of issues
Take ownership of challenges
Deliver on brand promise
Maintain knowledge of products
Maintain knowledge of services
Stay current on regulations
Stay current on policies
Stay current on procedures
Resolve issues with member accounts
Resolve problems with member accounts
Full Job Description
STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams. STCU offers excellent benefits: • Paid time off plus 11 paid holidays! • Medical, dental, vision and life insurance • Training and career development • Success sharing plan • 401(k) matching contributions • Tuition reimbursement An overview of the benefits can be found [here](http://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc5/5a6f61d7e4b0e735532aff10/15f0ea1f-8e03-4378-9cba-33aa8b0133b8?r=s3-eu-central-1) or here: https://stcu.org/here-for-good/aboutstcu/careers/benefits Salary range: $18.38-$25.72 per hour (Target Range : $18.38-21.00 per hour) The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals. This position is 25 hours a week Core Job Requirements/Outcomes * Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control. * Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions. * Exceed service expectations by creating unparalleled member ex
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