STCU
Banking
Teller
“Teller at STCU. Skills: Member service, Product knowledge. Serve members accurately and efficiently. Provide unparalleled service”
What You'll Achieve.
Exceed service expectations; Increase member loyalty
Industry & Context.
Resolve issues; Resolve problems
Travel to other branches, Lift up to 25 pounds
What They're Looking For.
Must Have
Minimum six months customer service, Recent cash handling experience, High school diploma or equivalent
Nice to Have
MS Office proficiency
What You'll Do.
Serve members accurately and efficiently
Provide unparalleled service
Offer appropriate products
Provide service referrals
Protect integrity and confidentiality
Identify members/account ownership
Ensure proper access is upheld
Perform transactional duties
Adhere to balancing standards
Adhere to dual control
Deepen member relationships
Present and explain products
Explain credit union services
Meet members financial needs
Create unparalleled member experiences
Take ownership of issues
Take ownership of challenges
Increase member loyalty
Deliver on brand promise
Maintain knowledge of products
Maintain knowledge of services
Stay current on regulatory changes
Stay current on policy changes
Stay current on procedure changes
Resolve issues with member accounts
Resolve problems with member accounts
How You'll Work.
Team & Collaboration
Branch support
Communication Scope
Positive interactions
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