STCU
Finance / FinServ
Teller
“Teller at STCU. Skills: Serving members, Product and service referrals, Member relationship deepening, Issue resolution. Serving members accurately and efficiently with stated and unstated needs. Providing unparalleled service with financial direction”
What You'll Achieve.
Achieve financial goals and dreams; Deepen member relationships; Exceed service expectations; Increase member loyalty; Deliver on our Here for Good brand promise
Industry & Context.
Resolve issues/problems with member accounts
Must be able to regularly talk, hear and operate a computer, keyboard and mouse, Occasionally lift, pull/push and carry up to 25 pounds with accommodations, Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting, Exposure to high-stress, fast-paced, deadline-oriented environment, May be asked to travel to other STCU locations
What They're Looking For.
Must Have
Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
What You'll Do.
Serving members accurately and efficiently with stated and unstated needs
Providing unparalleled service with financial direction
Offering appropriate products
and service referrals
Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld
Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU’s balancing standards and proper dual control
Presenting and explaining credit union products and services to members that meet the members financial needs
Creating unparalleled member experiences and excellence with every interaction
Taking ownership of issues and challenges
Increasing member loyalty
Delivering on our Here for Good brand promise
Maintain an up-to-date and comprehensive knowledge of all credit union products and services
Learning the core skills of the position
Continuously learning
staying current on regulatory
policy and procedure changes
Proactively and efficiently resolve issues/problems with member accounts
How You'll Work.
Communication Scope
Talk; Hear
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