M&T Bank
Financial Services
Teller
“Teller at M&T Bank. Skills: Customer service, Transaction processing. Adhere to customer service standards. Provide differentiated customer experience”
Industry & Context.
Resolve customer problems
Ability to stand long periods, Prolonged use of hands, Lift 5-30 lbs, Read fine print, Open face to face environment
What They're Looking For.
Must Have
6 months customer service experience, Data entry experience, Cash handling experience, Internet user-level technology proficiency
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs
Educate customers on digital self-service
Engage in lobby management
Address customer needs
Balance customer transactions
Process customer transactions
Handle escalated account services issues
Log customer complaints
Transition sales opportunities
Provide introduction to banking partner
Complete branch operational activities
Process wire transfers
Process customer maintenance
Process account maintenance
Complete AML activities
Complete BSA activities
Complete KYC activities
Adhere to compliance controls
Adhere to operational risk controls
Promote belonging environment
Maintain internal control standards
Implement audit points
Address regulatory issues
Complete other duties as assigned
How You'll Work.
Team & Collaboration
Interact with internal bank areas
Communication Scope
Verbal communication
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