M&T Bank
Teller
“Teller at M&T Bank. Skills: customer service, transaction processing. Adhere to customer service standards. Educate customers on digital self-service”
Industry & Context.
Critical thinking
Ability to stand for long periods, Prolonged use of hands and fingers, Ability to lift 30 lbs, Ability to read fine print, Ability to interact face to face
What They're Looking For.
Must Have
minimum of 6 months customer service experience, data entry experience, cash handling experience, internet user-level technology proficiency
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Educate customers on digital self-service
Engage in lobby management
Process customer transactions accurately
Handle escalated account services issues
Log customer complaints
Transition sales opportunities
Complete branch operational activities
Process customer/account maintenance
Complete AML/BSA/KYC activities
Adhere to compliance/risk controls
Promote belonging environment
Maintain internal control standards
Complete other duties as assigned
How You'll Work.
Communication Scope
Verbal communication skills; Interpersonal skills
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