M&T Bank
Teller
“Teller at M&T Bank. Skills: customer service, transaction processing, digital engagement. Process financial transactions accurately and efficiently. Adhere to customer service standards”
Industry & Context.
critical thinking
Ability to stand for long periods of time, Prolonged use of hands and fingers, Ability to lift light to heavy objects weighing 5lbs – 30 lbs, Ability to read fine print, Ability to interact with customers in an open face to face work environment
What They're Looking For.
Must Have
minimum of 6 months customer service experience, data entry experience, cash handling experience, internet user-level technology proficiency
Nice to Have
Bilingual based on branch needs
What You'll Do.
Process financial transactions accurately and efficiently
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs
Educate customers on digital self-service
Engage in lobby management
Inquire about customer needs
Take ownership of customer needs
Balance and process customer transactions
Take ownership of escalated account services issues
Log customer complaints
Transition sales opportunities
Provide introduction to banking partner
Complete branch-related operational activities
Process customer/account maintenance
Complete AML/BSA/KYC activities
Adhere to compliance/operational risk controls
Promote belonging environment
Reflect M&T Bank brand
Maintain M&T internal control standards
Implement audit points
Address issues raised by regulators
Complete other related duties
How You'll Work.
Communication Scope
Proven verbal communication skills; Proven interpersonal skills
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