M&T Bank

Teller

$0–0k Rochester, New York, United States FULL TIME
The Brief

“Teller at M&T Bank. Skills: customer service, transactional processing, digital engagement. Process financial transactions accurately and efficiently. Adhere to customer service standards”

Industry & Context.

Problems you'll solve

critical thinking

Eligibility Requirements

Ability to stand for long periods of time, Prolonged use of hands and fingers, Ability to lift light to heavy objects weighing 5lbs – 30 lbs, Ability to read fine print, Ability to interact with customers in an open face to face work environment

What They're Looking For.

Must Have

minimum of 6 months customer service experience, data entry experience, cash handling experience, Proficient with internet user-level technology

Nice to Have

Bilingual based on branch needs

What You'll Do.

Process financial transactions accurately and efficiently

Adhere to customer service standards

Provide differentiated customer experience

Educate customers on digital self-service opportunities

Engage in lobby management

Meet and greet customers

Take ownership of escalated account issues

Log customer complaints

Transition sales opportunities

Complete branch operational activities

Process customer/account maintenance

Complete AML/BSA/KYC activities

Adhere to compliance/operational risk controls

Promote an environment that supports belonging

Maintain internal control standards

How You'll Work.

Team & Collaboration

Interact with appropriate areas within the Bank

Communication Scope

verbal communication skills; interpersonal skills

Free ATS check

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