M&T Bank
Teller
“Teller at M&T Bank. Skills: customer service, transactional processing, digital engagement. Process financial transactions accurately and efficiently. Adhere to customer service standards”
Industry & Context.
critical thinking
Ability to stand for long periods of time, Prolonged use of hands and fingers, Ability to lift light to heavy objects weighing 5lbs – 30 lbs, Ability to read fine print, Ability to interact with customers in an open face to face work environment
What They're Looking For.
Must Have
minimum of 6 months customer service experience, data entry experience, cash handling experience, Proficient with internet user-level technology
Nice to Have
Bilingual based on branch needs
What You'll Do.
Process financial transactions accurately and efficiently
Adhere to customer service standards
Provide differentiated customer experience
Educate customers on digital self-service opportunities
Engage in lobby management
Meet and greet customers
Take ownership of escalated account issues
Log customer complaints
Transition sales opportunities
Complete branch operational activities
Process customer/account maintenance
Complete AML/BSA/KYC activities
Adhere to compliance/operational risk controls
Promote an environment that supports belonging
Maintain internal control standards
How You'll Work.
Team & Collaboration
Interact with appropriate areas within the Bank
Communication Scope
verbal communication skills; interpersonal skills
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