M&T Bank
Financial Services
Teller
“Teller at M&T Bank. Skills: Customer service, Transactional processing, Digital engagement. Adhere to customer service standards. Provide differentiated customer experience”
Industry & Context.
Ability to stand long periods, Prolonged use of hands, Lift 5-30 lbs, Read fine print, Open face to face environment
What They're Looking For.
Must Have
6 months customer service experience, Data entry experience, Cash handling experience, Verbal communication skills, Interpersonal skills, Exceptional customer service, Well-organized, Time management skills, Prioritization skills, Internet user-level technology proficiency
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs
Educate customers on digital tools
Identify self-service opportunities
Engage in lobby management
Meet and greet customers
Inquire about customer needs
Take ownership of customer needs
Balance customer transactions accurately
Process customer transactions efficiently
Take ownership of escalated issues
Log customer complaints
Transition sales opportunities
Provide introduction to banking partner
Complete branch operational activities
Process customer/account maintenance accurately
Complete AML/BSA/KYC activities
Adhere to compliance/risk controls
Promote belonging environment
Maintain internal control standards
Implement audit points
Address issues raised by regulators
Complete other duties as assigned
How You'll Work.
Communication Scope
Verbal communication
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