M&T Bank
Teller
“Teller at M&T Bank. Skills: customer service, transaction processing, digital engagement. Adhere to customer service standards. Educate customers on digital self-service”
Industry & Context.
critical thinking
Ability to stand for long periods of time, Prolonged use of hands and fingers, Ability to lift light to heavy objects weighing 5lbs – 30 lbs, Ability to read fine print, Ability to interact with customers in an open face to face work environment
What They're Looking For.
Must Have
minimum of 6 months customer service experience, data entry experience, cash handling experience, internet user-level technology proficiency
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Educate customers on digital self-service
Engage in lobby management
Process customer transactions accurately
Handle escalated account services issues
Log customer complaints
Transition sales opportunities
Complete branch operational activities
Process customer/account maintenance
Complete AML/BSA/KYC activities
Adhere to compliance/risk controls
Promote belonging and brand
Maintain internal control standards
Complete other related duties
How You'll Work.
Communication Scope
verbal communication skills
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