M&T Bank
Teller
“Teller at M&T Bank. Skills: customer service, transactional processing, cash handling. Process financial transactions accurately and efficiently. Adhere to customer service standards”
What You'll Achieve.
Resolving routine customer problems in a timely manner; Ensuring branch-related operational issues are resolved efficiently and accurately; Staying current on operational changes; Making good risk management decisions; Assisting the branch in managing preventable losses; Reducing fraudulent activity
Industry & Context.
critical thinking
Ability to stand for long periods of time, Prolonged use of hands and fingers, Ability to lift light to heavy objects weighing 5lbs – 30 lbs, Ability to read fine print, Ability to interact with customers in an open face to face work environment
What They're Looking For.
Must Have
minimum of 6 months customer service experience, data entry experience, cash handling experience, Proven verbal communication skills, Proven interpersonal skills, Proven ability to demonstrated exceptional customer service, Well-organized, Proven time management skills, Proven prioritization skills, Proficient with internet user-level technology
Nice to Have
Bilingual based on branch needs
What You'll Do.
Process financial transactions accurately and efficiently
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs and deliver solutions
Educate customers on digital self-service opportunities
Engage in lobby management
Greet and assist customers
Take ownership of customer needs
Accurately balance and process customer transactions
Handle escalated account services issues
Log customer complaints
Transition sales opportunities
Introduce customers to banking partners
Complete branch-related operational activities
Process customer/account maintenance accurately
Complete AML/BSA/KYC related activities
Adhere to compliance and operational risk controls
Promote an environment that supports belonging
Reflect the M&T Bank brand
Maintain internal control standards
Implement internal and external audit points
Address issues raised by external regulators
Complete other related duties as assigned
How You'll Work.
Team & Collaboration
Interact with appropriate areas within the Bank
Communication Scope
Verbal communication skills; Interpersonal skills
Applying for this Teller role?
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