PayJoy
Marketing
TelesalesOperationsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Telesales Operations Supervisor at PayJoy. Skills: Telesales operations management, BPO partner management, CAC monitoring and control, Campaign management, Tooling stack management, Operational best practices enforcement, Cross-functional collaboration, KPI tracking and reporting, SQL. Own the end-to-end telesales operations. ensure BPO partners deliver against agreed SLAs”
What You'll Achieve.
ensure BPO partners deliver against agreed SLAs; monitor and control CAC and incremental CAC; maximize operational efficiency; ensuring quality, consistency, and compliance in all customer interactions; track channel KPIs; report on performance with accuracy and rigor
Industry & Context.
What They're Looking For.
Must Have
understanding of D2C sales operations, including inbound and outbound channel dynamics, Proven experience managing BPO partners and coordinating across cross-functional stakeholders, Excellent project management and communication skills, with the ability to operate effectively across functions and levels of seniority, Intermediate to advanced SQL skills, Hands-on experience working within or alongside sales channels
Nice to Have
Fluency in English (written and spoken), Experience designing and interpreting A tests
What You'll Do.
Own the end-to-end telesales operations
ensure BPO partners deliver against agreed SLAs
monitor and control CAC and incremental CAC
and iterate on campaigns according to business needs and priorities
Own and manage the tooling stack used by the telesales team
ensuring tools are properly configured
and leveraged to maximize operational efficiency
Define and enforce operational best practices across the telesales channel
and compliance in all customer interactions
How You'll Work.
Team & Collaboration
Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product; Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor; coordinating across cross-functional stakeholders
Communication Scope
Excellent communication skills; Live Communication; Transparency & Directness; Active Listening
Process & Methodology
Excellent project management skills, ability to operate effectively across functions and levels of seniority
Full Job Description
## Description About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role ## Key Responsibilities Own the end-to-end telesales operations: ensure BPO partners deliver against agreed SLAs, monitor and control CAC and incremental CAC, and plan, deploy, and iterate on campaigns according to business needs and priorities. Own and manage the tooling stack used by the telesales team, ensuring tools are properly configured, maintained, and leveraged to maximize operational efficiency. Define and enforce operational best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions. Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product. Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor. ## Qualifications Bachelor's degree in Marketing, Business, or a related field — or equivalent practical experience in a similar role. Strong understanding of D2C sales operations, including inbound and outbound channel dynamics. Proven experience managing BPO partners and coordinating across cross-functional stakeholders. Excellent project
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