Marriott
TelesalesConsultantJPN
“Telesales Consultant JPN at Marriott. Skills: Sales techniques, Communication skills, Customer service. Promote awareness of brand image. Use sales techniques to maximize revenue”
What You'll Achieve.
Maximize revenue; Maintain existing guest loyalty; Achieve target given for outbound/inbound calls; Ensure adherence to quality expectations and standards; Ensure agreed customer service standards are consistently met
Industry & Context.
Resolve guest calls, requests, or problems; Evaluate current processes and suggest improvements
Must be able to handle a flexible work schedule which will include weekends, holidays and evenings, Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
What They're Looking For.
Must Have
Proficiency in the use of computer word processing skills, Ability to work under pressure, Manage multiple priorities, Proven ability to work in a team environment, Interact with all levels of the organization, Excellent organizational skills, Attention to detail skills, Must be able to handle a flexible work schedule which will include weekends, holidays and evenings, Experience in high volume, fast-paced, results oriented business environments
Nice to Have
Knowledge of Microsoft Excel, Knowledge of Microsoft Word
What You'll Do.
Promote awareness of brand image
Use sales techniques to maximize revenue
Maintain existing guest loyalty
Communicate with potential owners/customers via telephone
Set up preview package sales/day tours
Explain details and requirements for sales presentation
Verify eligibility requirements
Overcome potential owner/customer objections
Encourage guests or callers to purchase
Schedule preview package sales/tours
Check availability of accommodations and dates
Find alternative dates or options
Answer guest questions about property facilities/services
Contact appropriate individual or department to resolve guest calls
Manages time effectively to attend daily team meetings
Manages time effectively to attend training sessions
Manage all collaterals for sales process
Update the system with contact information
Follow all company policies
Ensure personal appearance is clean
Maintain confidentiality of proprietary information
Protect privacy and security of guests and coworkers
Speak with others using clear and professional language
Prepare and review written documents accurately
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Ensure adherence to quality expectations and standards
pull objects weighing less than or equal to 10 pounds
Perform other reasonable job duties
How You'll Work.
Team & Collaboration
Develop and maintain positive working relationships with other employees and departments; Support all co-workers and treat them with dignity and respect; Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality; Partner with and assist others to promote an environment of teamwork and achieve common goals; Actively listen to and consider the concerns of other employees
Communication Scope
Proven verbal and written communication skills; Speak with others using clear and professional language; Prepare and review written documents accurately; Answer telephones using appropriate etiquette; Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly; Exchange information with other employees using electronic devices; Speak to guests and co-workers using clear, appropriate and professional language
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