TelephonicCareCoach-BilingualEnglish/Spanish

# **Become a part of our caring community** **Availability/Shift details:** * **Full time 40 hours a week.** * **The schedule will be 8 hour shifts, 5 days a week Monday-Friday. Standard working hours are from 9am-5:30pm EST. Based on business needs, the schedule may vary some and could be scheduled for an 8 hour shift ending as late as 7pm EST.** * **May require holiday and weekend coverage based on business needs.** As the **Telephonic Care Coach,** you will report directly to the Manager, Care Management. You will be responsible to: * Employ a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. * Identify and resolve barriers that hinder effective care. * Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, and conversations with member. * Understand own work area professional concepts/standards, regulations, strategies and operating standards. * Make decisions regarding own work approach/priorities, and follows direction. * Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. # **Use your skills to make an impact** **Required Qualifications** * Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. * 2 or more years of related experience. * Proficiency with the following Microsoft Office Programs: Outlook, Teams, Excel, and SharePoint. * Ability to use a variety of electronic information applications/software programs. * Exceptional verbal/written communication and interpersonal skills. * Must be passionate about contributing to an organization focused on continuously improving consumer experiences. **Preferred Qualifications** * MA Star Gap Closure Initiatives. * Bachelor's degree in health and human services field. * Prior exp