TelephoneOperator

Hourly Rate: $33.31 **JOB SUMMARY** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. **Site Specific Parks** * Free daily meal and associate cafeteria * Complimentary soft drinks, coffee and tea * Monthly and quarterly celebrations and awards * Company branded hats for outdoor associates * Free work shoes every 6 months (select departments) * Discounted bus pass * Discounts to onsite spa and food outlets * Community service opportunities **CORE WORK ACTIVITIES** * Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. * Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. * Speak with others using clear and professional language; answer telephones using appr