TelemarketerCallCenter

Sell holiday preview packages to guests via inbound and outbound calls, Exceed minimum production requirements set by management, Liaise with owners to generate new prospects, Sell regional holiday preview packages to guests via inbound and outbound calls, Verify and activate pre-sold packages, Act as liaison with Italian broker, Contact MVC owners, MVC non-owners & 47 Park Street Members via inbound and outbound calls to schedule virtual sales presentation appointments, Assist with other marketing activities as required, Complete bookings by obtaining flight details, Qualify all potential purchasers of holiday previews, Actively provide service which exceeds our guests’ expectations, Maintain a client contact log and reservation details on Goldmine as lead tracking system, Manage all call-backs on a daily basis pro rata, Obey all departmental and procedural rules, Use standard templates and generate appropriate guest correspondence where necessary, Complete verification and compliance calls as requested, Complete Quality Assurance checks for holiday ownership purchasers where the sale was via a Broker, Act as liaison with Brokers & package generators as requested, Contact owners, Members and prospects to offer Virtual Sales Presentations for European MVC resorts or 47 Park Street, Ensure eligibility of clients for sales presentations checking qualification criteria is met including where relevant attending together with their partner / spouse & agreement on the gift for staying on the call for the required length of time, Send confirmation letters to client booked on appointments, Re-confirm appointment the day / morning before, and ensure client understands how to use the ‘Teams’ system for the appointment, At the time of the appointment join the meeting before and host the client / hand over to the Sales / Member Executive, Resolve any issues relating to the attendance of the client at the appointment (i. e. no show, cxl, no partner, refusal to stay for the required time), Manage the appointment schedule for the SE’s assigned to virtual tours, Generate guest correspondence where necessary, Compliance calls as requested, Perform all tasks in a timely manner ensuring all deadlines are met, Perform other related tasks as assigned by management, Comply with MVCI and Marriott International policies and procedures, Be proactive and have a flexible approach to work, always meeting the needs of the team and the business, Maintain an attitude and commitment to provide excellent service to all customers and associates, Respond sensitively to the needs and feelings of others, regardless of status or accept interpersonal differences and maintain a constructive rapport with all associates and customers