Mercy Health
TelecommunicationsOperator
“Telecommunications Operator at Mercy Health. Expedite telephone, radio, pager and public address communications. Contact on-call administrative, medical personnel”
What They're Looking For.
Must Have
High School diploma or equivalent
Nice to Have
Prior telecommunications experience, medical terminology, hospital medical office experience
What You'll Do.
pager and public address communications
Contact on-call administrative
prioritize and navigate all internal and external calls
Coordinate language and sign language interpretation requests
Troubleshoot and resolve caller problems
Utilize paging system
two way radio and portable phones
Contact On Call Teams/Personnel and documents
Monitor and respond appropriately to alarms
Respond accordingly to Emergency codes
Record all shift occurrences
Organize and update hospital track employee pager
Assist managers in ordering departmental language
Order all office supplies
Attend hospital staff meetings
Coordinate calls for "On call Teams"
Document calls including name and time of call
Track and follow outcome of each request
Notify appropriate personnel of response status
Monitor and respond to alarm
Identify alert situation
emergency/disaster codes
Determine need for outside operator assistance
Connect all callers as appropriate
prioritize and dispatches all calls
Coordinate all language line
Document calls including location and time of call
Connect callers with language line personnel
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