Billtrust

Fintech

TechOpsManager

India
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“TechOps Manager at Billtrust. Skills: Infrastructure operations leadership, AI-enabled operations strategy, Autonomous systems engineering, SRE practices, Vendor management. Lead, mentor, and develop an 11-person operations engineering team. Establish and optimize 24x7 follow-the-sun SRE coverage model”

What You'll Achieve.

Deliver 24x7 operational excellence; Reduce mean-time-to-recovery by 40%+ through intelligent automation

Industry & Context.

Fintech
Problems you'll solve

Willingness to debug complex systems; Data-driven decision maker

Eligibility Requirements

24x7 operational excellence, Follow-the-sun support models, On-call rotations

What They're Looking For.

Must Have

10+ years of progressive experience in infrastructure, operations, or systems engineering, 5+ years of leadership experience managing technical teams, Deep expertise in Linux/Unix systems, Cloud platforms (AWS preferred), Kubernetes orchestration, Background in incident response, post-mortems, and operational excellence practices, Proven experience implementing and scaling SRE practices and SLO/SLI frameworks, Experience managing 24x7 operations, on-call rotations, and follow-the-sun support models, Track record of successful vendor management and technology transitions, Background in DevOps tooling, CI/CD automation, and infrastructure-as-code methodologies, Design and lead the development of autonomous agents for incident detection, triage, and resolution, Build and govern multi-step agentic workflows that coordinate across monitoring, alerting, remediation, and communication systems without human intervention, Define the organization’s strategy for integrating Large Language Models into operational workflows, Establish engineering standards for autonomous agent development including testing frameworks, observability, guardrails, feedback loops, and safe deployment practices

Nice to Have

11-person operations engineering team (6 SRE, 3 DBA, 2 DevOps), 10+ people preferred

What You'll Do.

and develop an 11-person operations engineering team

Establish and optimize 24x7 follow-the-sun SRE coverage model

Drive AI-enabled operations strategy

Establish and maintain operational KPIs

Own vendor management program

and stakeholder communications

Design and execute knowledge transfer processes

and retention strategies

Champion automation and toil reduction initiatives

Establish operational excellence standards

and incident response procedures

Collaborate with product and infrastructure leadership on platform reliability requirements

and engineering of autonomous systems across SRE

How You'll Work.

Team & Collaboration

Collaborate with product and infrastructure leadership on platform reliability requirements; Influence across technical and non-technical stakeholders

Communication Scope

Exceptional communicator

Process & Methodology

Transition planning, Execution of knowledge transfer processes, Design and execution of knowledge transfer processes

Full Job Description

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. TechOps Manager: As TechOps Manager, you’ll lead the core operations engineering functions at Billtrust GCC, managing a team of 11 engineers across Site Reliability, Database, and Platform functions. You’ll drive the evolut

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