Elmhurst University
Higher Education
TechnologySupportSpecialist,PartTime
“Technology Support Specialist, Part-Time at Elmhurst University. Skills: Technology support, Audiovisual support. Provide technology support. Assist users with hardware”
Industry & Context.
Troubleshoot issues; Multitask; Provide quality assistance
Evening hours, Occasional evening hours on Thursdays, Lifting up to 15 pounds
What They're Looking For.
Must Have
Associate's degree or equivalent, Customer service experience, Microsoft operating systems knowledge, Apple operating systems knowledge, Troubleshoot issues independently, Troubleshoot issues as part of team, Ability to multitask, Provide quality assistance in urgent situations
Nice to Have
Technology experience in higher education, Experience maintaining classroom technology, Experience maintaining audiovisual technology, Experience supporting technology system access, Experience supporting technology system usage
What You'll Do.
Provide technology support
Assist users with hardware
Assist users with software
Assist users with network connections
Assist users with technology accounts
Assist users with University systems
Resolve audiovisual issues in classrooms
Resolve audiovisual issues in public areas
Manage Technology Service Desk
Handle telephone support
Handle ticketing system responsibilities
Assist with University systems access
Assist with University systems usage
Provide support for technology account activation
Provide support for technology account usage
Provide support for technology account troubleshooting
Remediate computer lab technology issues
Remediate classroom technology issues
Remediate audiovisual equipment issues
Remediate technical issues at campus events
Remediate audiovisual issues at campus events
Supervise student employees
Assign tasks to student employees
Escalate technology account access issues
Escalate system errors
Escalate system outages
Assist with network connectivity issues
Support personally owned devices
Demonstrate commitment to continuous improvement
Support University's mission
Support University's vision
Support University's values
Complete small projects
Provide general technology assistance
How You'll Work.
Team & Collaboration
Student employees; Appropriate department leadership
Communication Scope
In-person communication; Virtual communication
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