Epworth
Healthcare
TechnologySupportSpecialist-Onsite(Geelong)
Neural analysis suggests this role is
optimal for mid candidates.
“Technology Support Specialist - Onsite (Geelong) at Epworth. Skills: Technology support, End-user support, On-site support, Troubleshooting, Collaboration. Full operational accountability for the technology environment across each dedicated site. Ensuring all technology services operate reliably, efficiently, and in alignment with organisational standards”
What You'll Achieve.
Ensuring that all technology services operate reliably, efficiently, and in alignment with organisational standards; Drive service excellence, operational readiness, and rapid response to emerging issues; Directly contributes to safe, efficient patient care and zero avoidable clinical disruption; Ensure all staff receive timely, professional support; Ensure onboarding experiences for new employees and doctors are seamless and fully prepared; Strengthens trust, improves communication, and supports the smooth delivery of technology changes, deployments, and site‑specific improvements
Industry & Context.
Resolving issues quickly; Resolving incidents
Annual Influenza vaccination, National Police Check, Valid employee Working with Children Check
What They're Looking For.
Must Have
Demonstrated experience in end‑user support within a complex, multi‑site environment, Experience providing on‑site technology support in a fast‑paced environment with diverse user groups, Hands‑on experience supporting Windows desktop environments, mobile devices, and common enterprise applications, Experience coordinating with multiple ICT teams to resolve incidents and deliver technology services, Exposure to clinical or operational environments where technology directly supports frontline service delivery, Experience supporting the administration and expanding infrastructure in line with organisational requirements, Demonstrated adherence to security procedures and protocols, Ability to work independently and autonomously, managing workload and priorities with minimal supervision, Experience working with external vendors to support issue resolution, maintenance activities, and site‑based technology changes, Annual Influenza vaccination, where this is required under Epworth policy, Satisfactorily clear a National Police Check, May be required to hold a valid employee Working with Children Check
Nice to Have
ITIL Foundation certification or equivalent service management training
What You'll Do.
Full operational accountability for the technology environment across each dedicated site
Ensuring all technology services operate reliably
and in alignment with organisational standards
maintaining a consistent presence across our Geelong hospital site
Driving service excellence
operational readiness
and rapid response to emerging issues
Delivering exceptional
high‑touch support to doctors
ensuring technology is always ready for surgeries
and clinical workflows
resolving issues quickly
and maintaining relationships with VMOs
Championing a customer‑centred service culture
Ensuring all staff receive timely
Ensuring onboarding experiences for new employees and doctors are seamless and fully prepared
improving communication
and supporting the smooth delivery of technology changes
and site‑specific improvements
How You'll Work.
Team & Collaboration
Collaboration with ICT teams, clinical leaders, and internal stakeholders; Coordinating with multiple ICT teams to resolve incidents and deliver technology services; Working with external vendors to support issue resolution, maintenance activities, and site‑based technology changes
Communication Scope
Communicating and delivering values in a real and meaningful way; Improving communication
Full Job Description
Epworth HealthCare is Victoria’s largest not-for-profit private hospital group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. The purpose of this position is for full operational accountability for the technology environment across each dedicated site, ensuring that all technology services operate reliably, efficiently, and in alignment with organisational standards. The role provides visible, on‑site support, maintaining a consistent presence across our Geelong hospital site to drive service excellence, operational readiness, and rapid response to emerging issues. A core focus of the role is to deliver exceptional, high‑touch support to doctors, ensuring technology is always ready for surgeries, consultations, and clinical workflows. By anticipating needs, resolving issues quickly, and maintaining strong relationships with VMOs, JMOs, and medical students, the position directly contributes to safe, efficient patient care and zero avoidable clinical disruption. The role also champions a customer‑centred service culture, ensuring all staff receive timely, professional support and that onboarding experiences for new employees and doctors are seamless and fully prepared. Through strong collaboration
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