Tennis Australia
Sports
TechnologySupportAssistant
“Technology Support Assistant at Tennis Australia. Handle tickets. Service Desk responsibilities”
What You'll Achieve.
Ensure efficient operation of IT & Digital systems; Provide timely technical assistance; Act on requests/incidents in a timely manner; Meet pre-agreed KPIs / SLAs
Industry & Context.
Practical technical troubleshooting
Flexibility in working hours
What They're Looking For.
Must Have
2-3 years of experience supporting end users in a technical support or IT helpdesk role, Completion of recognised IT training, Competence with Windows 10/11, Competence with Apple products, Competence with modern smartphones, Hold (or be willing to obtain) a current Police Check, Hold (or be willing to obtain) a Working with Children Check, Preparedness to be flexible in regard to working hours
What You'll Do.
Service Desk responsibilities
Provide technical assistance
Record requests/incidents
Create support documents
Update support documents
Manage technical equipment
Maintain technical equipment
Decommission hardware
Applying for this Technology Support Assistant role?
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ANONYMOUS · UNFILTERED
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