Bucknell
TechnologySupportAssistant
“Technology Support Assistant at Bucknell. Skills: technical support, hardware and software lifecycle management, customer service. Provides high-quality, customer-centric technical support to faculty, staff, and students across campus via phone, email, and in-person. Manages the full hardware and software lifecycle—including imaging, unboxing, and workstation configuration for Windows, Apple, and mobile devices”
What You'll Achieve.
deliver a superior service experience
Industry & Context.
Diagnose and resolve hardware and software issues; Providing both immediate fixes and sustainable long-term solutions
Able to to move and set up computing equipment up to 30 lbs, Able to work on-site, to meet clients, answer phone calls and chats hours, Able to go to client workstations on campus, This position requires an on-campus presence
What They're Looking For.
Must Have
Working know knowledge of Windows and Apple hardware, software, and operating systems, Ability and enthusiasm for learning new technology tools, operating systems, applications, etc., written, oral, and interpersonal communication skills are a must, as are excellent coordination and organization abilities, customer service perspective and a keen interest in providing high-quality services to the campus community
Nice to Have
One (1) or more years experience working on a college campus in a technology support position, Bachelor's Degree, Experience supporting PC hardware and Windows in an enterprise environment, Proficiency with Apple hardware and OS, Experience supporting end users
What You'll Do.
Provides high-quality
customer-centric technical support to faculty
and students across campus via phone
Manages the full hardware and software lifecycle—including imaging
and workstation configuration for Windows
maintaining precise records within a ticketing system
Diagnose and resolve hardware and software issues for Windows
Providing both immediate fixes and sustainable long-term solutions
Manage the lifecycle of campus technology
and upgrading equipment and software packages tailored to specific end-user requirements and needs
Efficiently manage inventory and logistics—from unboxing to campus-wide delivery—while maintaining precise records of incidents and service requests within the ticketing system
Deliver individualized support to the campus community while strictly maintaining the confidentiality and integrity of University data and information resources
How You'll Work.
Team & Collaboration
collaboration
Communication Scope
written, oral, and interpersonal communication skills; communication and transparency
Applying for this Technology Support Assistant role?
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