KPMG Australia
Tech / AI / Software
TechnologyServicesSupportConsultant
“Technology Services Support Consultant at KPMG Australia. Skills: customer-centric technical support, innovative solutions, technical advice, timely repairs, Microsoft 365 Suite, ServiceNow, Windows architecture, Mac architecture, mobile technologies. Front-facing TechZone duties. Maintain a customer-centric area where users can approach and receive technical support”
What You'll Achieve.
deliver impactful outcomes
Industry & Context.
fix equipment; troubleshooting
Australian Citizen, ability to obtain security clearance
What They're Looking For.
Must Have
Australian Citizen, ability to obtain security clearance, customer and communication skills, Proficiency in Microsoft 365 Suite (Outlook, Excel, Word), Experience using ServiceNow (or other service management tools) for Incident and Request resolution, Sound understanding of Windows architecture and tools, decent proficiency in Mac architecture and tools, Sound understanding of mobile technologies, such as iOS and Android troubleshooting
Nice to Have
ITIL 3 or 4 certification
What You'll Do.
Front-facing TechZone duties
Maintain a customer-centric area where users can approach and receive technical support
Ensure our laptop and peripheral stock is received
Floorwalking and desk management
Engage with our user base on their working floors
pick up any technical faults before they’re reported
providing the highest level of customer service
service our customers as quickly and efficiently as possible
build positive customer relationships
free technical advice
How You'll Work.
Team & Collaboration
Collaborate with a team of passionate, highly skilled professionals; build relationships with unique and diverse colleagues
Communication Scope
fantastic communication; share ideas; inspire; create change; digest complex concepts; distill complex concepts; communicate complex concepts in both written and verbal forms
Applying for this Technology Services Support Consultant role?
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ANONYMOUS · UNFILTERED
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