Nuffield Health
Healthcare
TechnologyServiceDeskEngineer
“Technology Service Desk Engineer at Nuffield Health. Skills: Technology support, Incident resolution, Service request fulfillment. Provide timely resolution of technology support incidents. Resolve service requests”
What You'll Achieve.
Ensuring adherence to defined service level agreements (SLAs); Improving efficiency and productivity; Improving patient care; Exceeding customer expectations
Industry & Context.
Problem-solving skills; Analytical skills
What They're Looking For.
Must Have
Proven experience in a technology service desk or support role, Providing second-line technical assistance to end-users, Understanding of service management principles, ITIL framework, Excellent problem-solving and analytical skills, Ability to prioritise and manage multiple tasks effectively, Exceptional interpersonal and communication skills, Ability to interact with diverse stakeholders, Ability to adapt to changing priorities in a fast-paced, dynamic environment
Nice to Have
Coding and scripting, Familiarity with ITSM platforms, ServiceNow
What You'll Do.
Provide timely resolution of technology support incidents
Resolve service requests
Troubleshoot and resolve hardware issues
Troubleshoot and resolve software issues
Troubleshoot and resolve network-related issues
Automate repetitive tasks
Focus on complex issues
Deliver outstanding customer service
Maintain a high level of professionalism
Enhance the end-user experience
Utilise IT service management principles
Follow best practices
Contribute to improvement of support processes
Resolve complex technical issues
Fulfil service requests
Share knowledge and expertise
Stay up to date with emerging technologies
Identify opportunities to automate
Streamline support processes
Participate in continuous improvement initiatives
Contribute to knowledge base development
How You'll Work.
Team & Collaboration
Collaborate with technology teams; Collaborate with cross-functional teams; Share knowledge with team members
Communication Scope
Effective communication skills
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