Nuffield Health
Healthcare
TechnologyServiceDeskEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technology Service Desk Engineer at Nuffield Health. Skills: Technology support, Incident resolution, Service request fulfillment. Provide timely resolution of technology support incidents. Resolve service requests”
What You'll Achieve.
Ensuring adherence to defined service level agreements (SLAs); Improving efficiency and productivity; Improving patient care; Exceeding customer expectations
Industry & Context.
Problem-solving skills; Analytical skills
What They're Looking For.
Must Have
Proven experience in a technology service desk or support role, Providing second-line technical assistance to end-users, Understanding of service management principles, ITIL framework, Excellent problem-solving and analytical skills, Ability to prioritise and manage multiple tasks effectively, Exceptional interpersonal and communication skills, Ability to interact with diverse stakeholders, Ability to adapt to changing priorities in a fast-paced, dynamic environment
Nice to Have
Coding and scripting, Familiarity with ITSM platforms, ServiceNow
What You'll Do.
Provide timely resolution of technology support incidents
Resolve service requests
Troubleshoot and resolve hardware issues
Troubleshoot and resolve software issues
Troubleshoot and resolve network-related issues
Automate repetitive tasks
Focus on complex issues
Deliver outstanding customer service
Maintain a high level of professionalism
Enhance the end-user experience
Utilise IT service management principles
Follow best practices
Contribute to improvement of support processes
Resolve complex technical issues
Fulfil service requests
Share knowledge and expertise
Stay up to date with emerging technologies
Identify opportunities to automate
Streamline support processes
Participate in continuous improvement initiatives
Contribute to knowledge base development
How You'll Work.
Team & Collaboration
Collaborate with technology teams; Collaborate with cross-functional teams; Share knowledge with team members
Communication Scope
Effective communication skills
Full Job Description
**Technology Service Desk Engineer** **Epsom | Hybrid Working | Technology | Permanent | Part Time** **Competitive salary available, depending on experience** **22.5 hours per week** Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. Do you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of Technology Service Desk Engineer how things work and solving problems at the core? Join Nuffield Health, where your expertise as a will play a vital role in transforming how technology services are delivered to our patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a **Technology Service Desk Engineer** reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn’t a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care. **As our****Technology Service Desk Engineer****, you will:** * Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements (SLAs). * Troubleshoot and resolve hardware, software, and network-related issues for our customers. * Collaborate with technology teams to solve complex problems at the core and provide scalable technological solutions. The role will involve
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