TechnologyServiceCenterTechnician

**It 's more than a career, it's a calling.** MO-REMOTE **Worker Type:** Regular **Job Highlights:** **Kickstart your IT career with a team that keeps healthcare running.** Join our Technology Service Center as a Technician, where you’ll be the first point of contact for users, delivering exceptional customer support while resolving technical issues that directly impact patient care and operations. In this role, you’ll combine your technical aptitude with strong communication skills to troubleshoot, support, and guide users in a fast-paced, service-focused environment. We’re looking for candidates with a solid technical foundation, at least 1 year of customer service experience, and a passion for helping others. If you’re ready to grow your IT career in a collaborative, mission-driven organization—this is your opportunity to make an impact from day one. **Apply today and be part of a team that makes technology work for people—every day** **Job Summary:** Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES * Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users. * Documents technical solutions to problems during resolution of an issue. * Escalates issues appropriately to internal Analysts and Senior Analysts. * Resolves Password resets/unlocks, printing, and remote assistance. * Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution. * Performs other duties as assigned. EDUCATION * High School diploma/GED or 10 years of work experience EXPERIENCE * One year customer service expe