Southwest Airlines
Technology
TechnologyProjectManager
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“Technology Project Manager at Southwest Airlines. Skills: Technology Project Management, AI/ML Program Management, Agile Delivery, Cross-functional Orchestration, Risk Management, Stakeholder Alignment. Deliver intelligent AI capabilities that simplify complex internal technology workflows and improve how enterprise Teams operate at scale. Manage medium- to high-complexity initiatives end-to-end”
What You'll Achieve.
Simplify complex internal technology workflows; Improve how enterprise Teams operate at scale; Enable faster resolution; Better efficiency; More consistent outcomes across platforms; Achieve project goals; Complete projects on time and within budget; Drive projects to completion; Maintain project alignment; Drive results; Direct teams to complete tasks by scheduled completion date
Industry & Context.
Problem management tools and procedures; Accurately assess problem situations
Ability to work extended hours as needed
What They're Looking For.
Must Have
Advanced-level experience, seasoned and specialized knowledge in project management, 5-7 years of relevant work-related experience, 3+ years experience in Tech program management for AI/ML or platform programs, 2+ years working knowledge of AI/LLM concepts, 3+ years experience in Cross-functional orchestration across product, eng, data, security, 3+ years experience with Risk, dependency, and milestone management on complex programs, 3+ years experience in Agile/Scrum/SAFe delivery at program level, Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Nice to Have
AWS cloud program experience, ETO/ITSMack-office automation programs, PMP/SAFe/SPC certifications, US–India delivery dependency management, Jira Advanced Roadmaps/Confluence reporting
What You'll Do.
Deliver intelligent AI capabilities that simplify complex internal technology workflows and improve how enterprise Teams operate at scale
Manage medium- to high-complexity initiatives end-to-end
and drive Agile delivery
and stakeholder alignment throughout the lifecycle
Define complex project plans/roadmaps including scope
Execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices
Assess project needs and resources continually to complete projects on time and within budget while managing log of risks
mitigation strategies
Drive testing and acceptance of project results
Partner with resource managers
Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion
Lead and facilitate project meetings and presentations to Leadership
Establish and execute a project communication plan to maintain project alignment
Drive Teams and Customers toward decisions
Establish cross functional alliances within and outside of the Technology Department to drive results
Build partnerships to collaborate and use influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and Support groups
Work with development teams to ensure work is completed as planned and follow analytical methods for task execution/tracking and budget/timeline tracking
May perform other job duties as directed by Employees' Leaders
How You'll Work.
Team & Collaboration
Partnering with Product, Engineering, Data, Security, and Operations Teams; Partner with resource managers, Business Partners and vendors to assemble a project Team; Lead and facilitate project meetings and presentations to Leadership; Establish cross functional alliances within and outside of the Technology Department; Build partnerships to collaborate; Communicate effectively with all project Teams and Support groups; Work with development teams; Collaborative, Team based environment
Communication Scope
Communicate effectively with all project Teams and Support groups; Ability to effectively communicate information and ideas using all forms of communication; Presenting; Facilitating team and stakeholder meetings
Process & Methodology
Manage medium- to high-complexity initiatives end-to-end, Plan roadmaps, Manage dependencies, Drive Agile delivery, Track scope, timeline, risk, and milestones, Support testing, acceptance, and stakeholder alignment, Define complex project plans/roadmaps including scope, budget and schedule, Execute tasks defined in the project plan, Assess project needs and resources, Complete projects on time and within budget, Manage log of risks, issues, mitigation strategies, and decisions, Assemble a project Team, Provide ongoing motivation, Lead and facilitate project meetings and presentations, Establish and execute a project communication plan, Drive Teams and Customers toward decisions, Establish cross functional alliances, Gather Customer and business requirements, Ensure work is completed as planned, Follow analytical methods for task execution/tracking and budget/timeline tracking, Direct performance of outside Contractors, Advanced knowledge of project processes, Knowledge of Agile development practices and ceremonies, Experience in Tech program management for AI/ML or platform programs, Experience in Cross-functional orchestration across product, eng, data, security, Experience with Risk, dependency, and milestone management on complex programs, Experience in Agile/Scrum/SAFe delivery at program level, AWS cloud program experience, ETO/ITSMack-office automation programs, US–India delivery dependency management
Full Job Description
**Department:** Technology **Our Company Promise** We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. **Job Description:** As a Technology Project Manager Global supporting the Agentic AI – ETO Support Pod, you’ll help deliver intelligent AI capabilities that simplify complex internal technology workflows and improve how enterprise Teams operate at scale. This pod focuses on building agent‑led AI solutions that support back‑office and Technology Teams—enabling faster resolution, better efficiency, and more consistent outcomes across platforms. In this role, you’ll manage medium‑ to high‑complexity initiatives end‑to‑end, partnering with Product, Engineering, Data, Security, and Operations Teams to plan roadmaps, manage dependencies, and drive Agile delivery. You’ll bring structure and clarity to execution by tracking scope, timeline, risk, and milestones, while supporting testing, acceptance, and stakeholder alignment throughout the lifecycle. This role offers the opportunity to grow your program management skills within a fast‑moving AI environment, contributing to enterprise technology solutions that directly enable Southwest Teams to better serve Customers every day. Responsibilities * Define complex project plans/roadmaps including scope, budget and schedule, and execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices * Assess project needs and resources continually to complete projects on time and within budget while managing log of risks, issues, mitigation strategies, and decisions * Drive testing and acceptance of project results * Partner
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