Allegis Global Solutions
Staffing And Recruiting
TechnologyOperationsSupportCoordinator
Neural analysis suggests this role is
optimal for mid candidates.
“Technology Operations Support Coordinator at Allegis Global Solutions. Skills: Technology operations support, Incident management, Service request management. Document inquiry case tickets. Submit inquiry case tickets”
What You'll Achieve.
continuous improvements
Industry & Context.
troubleshoot technology issues; problem-solving ability
What They're Looking For.
Must Have
customer service experience, Proficient in Microsoft Office products, Ability to multitask in a fast-paced environment, Able to follow and influence processes, Ability to meet deadlines, prioritize high volumes of tasks, troubleshoot technology issues, conceptual, analytical and problem-solving ability, Excellent Organisational Skills, Good interpersonal skills, work effectively across teams, Can work on own initiative, Can work as part of a team, Average PC skills, excellent written and verbal skills, proven customer service skills, Ability to adapt quickly, possess flexibility
Nice to Have
Bachelor’s Degree or equivalent experience, MSP experience a plus, Experience with Beeline, Experience with Fieldglass, Experience with IQ Navigator, Experience with Salesforce, Experience with SharePoint, Previous software administration and support experience
What You'll Do.
Document inquiry case tickets
Submit inquiry case tickets
Monitor inquiry case tickets
Document incident case tickets
Submit incident case tickets
Monitor incident case tickets
Document service request case tickets
Submit service request case tickets
Monitor service request case tickets
Grant software licenses
Track access requests
Ensure information is received
Track new technology issues
Track technology updates
Track technology resolutions
Create support documentation
Update support documentation
Maintain support documentation
Capture technology SLAs
Report on technology SLAs
Capture defined metrics
Report on defined metrics
Assist with basic questions
Research technology incidents
Conduct basic troubleshooting
Resolve technology incidents
Resolve service requests
Perform initial testing
Perform Quality Assurance (QA)
Coordinate VMS outages
How You'll Work.
Team & Collaboration
AGS Technology Analysts; AGS Program Management Offices (PMO); internal AGS teams; VMS Partners
Communication Scope
written and verbal skills
Process & Methodology
Program Management Offices (PMO)
Full Job Description
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact. At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise. With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies. See what it’s like to work at AGS by searching #LifeAtAGS on any social network. The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all in
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