Plante Moran
TechnologyOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Technology Operations Manager at Plante Moran. Skills: reliability, operability, and ongoing performance of the MC technology landscape, service reliability, product operations, vendor performance, budget coordination, operational accountability for MC products and services post-deployment, incident, problem, and change coordination, operational ownership across the product lifecycle, business-facing operational technology partner, visibility into run operations, technology vendor relationships ”
What You'll Achieve.
enabling MC teams to focus on client impact; ensuring reliability, availability, and support readiness; drive root-cause remediation; recommend lifecycle actions based on operational evidence; track performance against SLAs and outcomes; drive continuous improvement of tools, processes, and operating models
Industry & Context.
root-cause remediation; translating business needs and risks into prioritized operational support
may have to work hours that exceed the standard 40-hour work week, legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English
What They're Looking For.
Must Have
Bachelor’s degree in technology, business, or a related field required, 15+ years of experience across technology operations, IT service management, consulting technology, and/or product operations, Demonstrated success establishing operational discipline in complex, matrixed environments, Experience partnering with senior business stakeholders, Experience managing technology vendors, contracts, and operational budgets, Familiarity with product-centric and Agile delivery models, with emphasis on post-delivery operations
Nice to Have
Professional services industry experience is strongly preferred
What You'll Do.
Own operational accountability for MC products and services post-deployment
and support readiness.
and change coordination for MC in partnership with the Technology Services Help identify trends and drive root-cause remediation.
Maintain operational ownership across the product lifecycle (deployment through retirement)
including monitoring stability
and support recommend lifecycle actions based on operational evidence.
Serve as the primary business-facing operational technology partner for MC
translating business needs and risks into prioritized operational support structured check-ins with MC leadership.
Maintain visibility into run operations (application inventory
operational risks and trends
in-flight work impacting operations
vendor and budget status) and support intake/prioritization of operational work and enhancements.
Manage technology vendor relationships and track performance against SLAs and outcomes.
Coordinate the MC technology operating budget (forecasting and variance tracking) and provide clear financial and vendor reporting to MC Technology leadership.
Provide operational oversight for AI solutions used by MC
including supportability
and governance considerations.
Prepare operational insights for leadership discussions and drive continuous improvement of tools
and operating models.
How You'll Work.
Team & Collaboration
partners with MC leadership, Product Managers, and Technology Services teams; partnership with the Technology Services; Serve as the primary business-facing operational technology partner for MC; structured check-ins with MC leadership; Provide clear financial and vendor reporting to MC Technology leadership; Prepare operational insights for leadership discussions
Communication Scope
translating business needs and risks into prioritized operational support; Provide clear financial and vendor reporting; Prepare operational insights for leadership discussions
Process & Methodology
cross-functional coordination, resource planning, Agile delivery models
Full Job Description
**Count on us.** Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. The Management Consulting (MC) Technology Operations Manager (Tech Ops) is accountable for the reliability, operability, and ongoing performance of the MC technology landscape. This role ensures products and services are stable, supportable, cost-effective, and appropriately governed after delivery—enabling MC teams to focus on client impact. The Tech Ops Manager serves as the primary operational contact for MC, bringing structure and operational discipline by owning service reliability, product operations, vendor performance, and budget coordination. This role reports to the Director, MC Technology and Innovation and partners with MC leadership, Product Managers, and Technology Services teams. **The role.** * Own operational accountability for MC products and services post-deployment, ensuring reliability, availability, and support readiness. * Lead incident, problem, and change coordination for MC in partnership with the Technology Services Help Desk; identify trends and drive root-cause remediation. * Maintain operational ownership across the product lifecycle (deployment through retirement), including monitoring stability, adoption, technical debt, and support burden; recommend lifecycle actions based on operational evidence. * Serve as the primary business-facing operational technology partner for MC, translating business needs and risks into prioritized operational actions; support structured check-ins with MC leadership. * Maintain visibility into run operations (application inventory, operational risks and trends, in-flight work impacting operations, vendor and budget status) and support intake/prioritization of operational work and enhancements. * Manage technology vendor relationships and contracts; track p
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