Business Wire
Information Technology
TechnologyOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Technology Operations Manager at Business Wire. Skills: platform strategy, daily operations, cloud infrastructure, Site Reliability Engineering. Provide leadership and oversight for operational technology services. Drive long-term platform strategy”
What You'll Achieve.
Enhance platform reliability; Enhance operational performance; Enhance employee effectiveness; Support broader business goals; Support customer success; Ensure exceptional standards for system performance; Ensure exceptional standards for cybersecurity; Ensure exceptional standards for availability; Ensure exceptional standards for scalability; Ensure exceptional standards for operational resilience; Support organizational objectives
Industry & Context.
root cause analysis
24/7 support
What They're Looking For.
Must Have
5 years leading and supporting globally distributed hybrid cloud infrastructure, 5 years of experience in Site Reliability Engineering or comparable operational roles, deep expertise in incident investigation, observability practices, service reliability, root cause management, Expert understanding of and previous hands-on experience with data center, virtualization, IaC, infrastructure, back office, and application engineering technologies, interpersonal, verbal, written, and technical skills to lead the day-to-day activities of the team and build relationships with the extended organization, Ability to manage multiple projects to completion, Ability to meet deadlines and work efficiently within a fast-paced environment
Nice to Have
cloud transformation initiatives, modernization of legacy systems and applications
What You'll Do.
Provide leadership and oversight for operational technology services
Drive long-term platform strategy
Ensure effective execution of daily operations
Oversee stability and performance of cloud and on-premises environments
Lead application support and operational response processes
Direct service delivery and technical operations teams
Enable scalable infrastructure for engineering initiatives
Manage enterprise network and database services
Drive visibility into operational KPIs
Proactively mitigate risks to application performance and availability
Identify opportunities to improve reliability
and operational efficiency
and execution of technology initiatives
and motivate operations staff
Oversee administration of compute services
Drive operational excellence through incident
and change management
and report on database and operational SLAs
Identify and mitigate potential risks
How You'll Work.
Team & Collaboration
Partner closely with stakeholders across technology and business functions; Build relationships with the extended organization
Communication Scope
interpersonal skills; verbal skills; written skills; technical skills
Process & Methodology
Manage multiple projects to completion
Full Job Description
## Description The Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems. This role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization’s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support. Primary responsibilities include overseeing the stability and performance of cloud and on-premises environments, leading application support and operational response processes, directing service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives, managing enterprise network and database services, and partnering closely with stakeholders across technology and business functions to support organizational objectives. As a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services. ## What You Will Do Lead the evaluation, adoption, and execution of technology initiatives that enhance platform reliability, operational performance, and employee effectiveness across the organization. Recruit, mentor, and motivate a high-performance operations staff. Oversee the administration of compute services including cloud, SD-WAN, virtual
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