TechnologyOperationsEngineer

About the Role We're hiring a Technology Operations Engineer to keep Nscale's internal technology running smoothly as we scale from 350 to 1,000+ people. This is the person who makes sure every Nscaler has the tools, access, and environment they need to do their best work from day one. This is a hands-on role spanning IT support, endpoint and identity management, office AV/infrastructure, and ITSM operations. You'll be the frontline for employee tech issues, but you're notjust a break-fix engineer. You'll also bring a scripting and automation mindset to eliminate repetitive work, improve service delivery, and contribute to the engineering of our internal IT platform. You'll work closely with the Senior Manager of Internal IT and the broader Enterprise Systems team, and be a key part of delivering a first-class internal IT experience across our London HQ and global offices. What You’ll be Doing IT Support & Service Desk Serve as the primary point of contact for internal IT support across hardware, software, connectivity, and access issues Manage and resolve tickets through our ITSM platform (Servicely), maintaining SLAs and accurate records Provide both remote and in-person support across the London office and remote employees globally Own the escalation path, resolving L1/L2 issues directly and triaging to L3 where needed Maintain a self-service knowledge base so employees can help themselves with common issues Contribute to continual service improvement. If the same ticket keeps coming in, fix the root cause Endpoint & Device Management Manage the full device lifecycle: procurement, configuration, deployment, and offboarding Enrol and manage all endpoints (Mac, Windows) via JumpCloud MDM Enforce security policies across the device estate: disk encryption, screen lock, patching, AV/EDR Maintain an accurate hardware asset register with serial numbers, assigned users, and warranty status Manage device refresh cycles and handle hardware returns during offboarding Suppo