TechnologyOperations&CybersecurityAnalyst

The Opportunity Gap International is seeking a Technology Operations & Cybersecurity Analyst to help power a high-performing, secure, and forward-looking technology environment. This is a hands-on, high-exposure role across IT operations, cybersecurity, and emerging technologies. You’ll keep the business running smoothly while helping us evolve how we leverage technology, especially through automation and AI. It’s ideal for someone who enjoys solving complex problems, takes ownership, and wants to build broad capability across systems, security, and innovation. RESPONSIBILITIES Technology Operations Support day-to-day performance of networks, systems, and endpoints Troubleshoot issues and escalate when needed Configure and maintain Windows and macOS devices Manage identity and access (Entra ID, Active Directory) Maintain documentation, inventory, and asset lifecycle End-User Experience Provide responsive, high-quality support to employees Support core tools (Microsoft 365, Zoom, VPN, endpoint/security platforms) Own onboarding/offboarding setup and readiness Help employees get the most out of workplace technologies, including AI tools Cybersecurity Monitor and respond to security alerts across systems and endpoints Investigate incidents (phishing, suspicious activity) Support patching, vulnerability management, and system hardening Maintain access controls and identity security practices Contribute to improving security operations and response readiness Automation, AI & Improvement Identify and implement opportunities to automate repetitive work Leverage AI to improve troubleshooting, response, and efficiency Stay current on emerging tech and bring forward practical ideas Contribute to improving overall performance, scalability, and user experience What We're Looking For 3–6 years of experience in IT operations, systems, or cybersecurity Strong troubleshooting and hands-on problem-solving ability Working knowledge of networking fundamentals (TCP/IP, DNS, VPNs, etc.)