Partner One Capital
SaaS
TechnologyDeliveryLeadSpecialist
Neural analysis suggests this role is
optimal for Lead candidates.
“Technology Delivery Lead Specialist at Partner One Capital. Skills: Client communication, Production changes, Issue management. Support hotfix windows. Ensure client validation”
Industry & Context.
Triage
After-hours deployments, Late night deployments, Early morning deployments, Offshore resource, On-call
What They're Looking For.
Must Have
2+ years of experience in technology delivery, 2+ years of experience in client services, Proven ability to manage communications, Proven ability to manage logistics, Exceptional customer service skills, Client-first mindset, Outstanding organizational skills, Outstanding time management skills, Ability to work independently, Ability to work reliably, Ability to work during after-hours deployments, Written communication skills, Verbal communication skills, Comfortable joining high-stakes client calls, Understanding of change management, Understanding of production release processes
Nice to Have
Experience in a SaaS environment, Experience in managed services environment, Experience in enterprise IT environment, Experience with Service Now ticketing system, Experience with Mortgage Cadence Platform
What You'll Do.
Support hotfix windows
Ensure client validation
Track changes for hotfix windows
Manage changes for hotfix windows
Verify changes with customer
Coordinate with DevOps
Execute backout scripts
Participate in release windows
Support client validation processes
Serve as first point of contact
Manage client communications
Support client validation
Assist with ServiceNow ticket management
Ensure customer updates occur timely
Coordinate custom change implementations
How You'll Work.
Team & Collaboration
Coordinate with WSS; Coordinate with DevOps; Work with engineering teams; Work with support teams; Work with delivery teams
Communication Scope
Client communications; Verbal communication; Written communication
Process & Methodology
Change management
Full Job Description
We are seeking a highly reliable and organized Technology Delivery Lead Specialist to join our Technology Delivery Lead team within the Client Success Department. This role is critical in ensuring seamless client experience during custom production changes, hotfixes, and monthly release cycles. You will be the first point of contact during critical issues, manage client communications related to production changes, and support client validation activities during after-hours deployments. This is a client-facing, detail-oriented role requiring exceptional communication, organizational, and time management skills. The ideal candidate is dependable, responsive, and committed to delivering exceptional service in a fast-paced, dynamic environment. **Job Responsibilities** * Provide support during Tuesday and Thursday hotfix windows, ensuring smooth client validation after custom production changes. * Tracks and manages changes to be included in the Production Hotfix, windows, including verification with customer * Coordinate with WSS and DevOps during maintenance windows * Execute backout scripts and CMUs as needed * Participate in once-monthly production release windows, supporting client validation processes. * Serve as the first point of contact on client calls during critical issues or production-impacting events (during working hours) * Customer Submitted Issue Support: * Assist with ServiceNow ticket management and initial triage of tickets * Includes reviewing the current tickets open for USAA and ensuring customer updates are occurring timely * Work closely with internal engineering, support, and delivery teams to coordinate custom change implementations. * Proactively identify and escalate risks or delays that may impact client delivery. **Requirements** * 2+ years of experience in technology delivery, client services, or a similar role. * Proven ability to manage communications and logistics around technical changes in production environments. * Exceptional cust
Applying for this Technology Delivery Lead Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Partner One Capital?
Real rants from real employees. Read before you apply.