Turnitin, LLC
Computer Software
TechnologyAnalystOperations
“Technology Analyst - Operations at Turnitin, LLC. Skills: Engineering Operations, Site Reliability Engineering, Operational Analytics, Process Improvement. Improve application health. Improve service reliability”
What You'll Achieve.
Improve application health visibility; Improve service reliability; Improve operational analytics; Improve core operational processes
Industry & Context.
Solving messy operational problems; Making sense of complex systems
What They're Looking For.
Must Have
Engineering Operations experience, Site Reliability Engineering experience, Technical Operations experience, Operational Analytics experience, SaaS or Cloud Operations experience
Nice to Have
SQL and operational data analysis, APIs and system integrations, AWS or cloud platform experience, Data visualization and dashboarding, AI tooling, automation, or AI agents, Atlassian ecosystem experience
What You'll Do.
Improve application health
Improve service reliability
Build service health reporting
Analyze operational trends
Analyze performance patterns
Improve alert quality
Improve escalation logic
Support APM implementation
Support telemetry implementation
Operationalize reliability practices
Define Incident Management
Improve Incident Management
Define Problem Management
Improve Problem Management
Define Change Management
Improve Change Management
Define operational governance
Improve operational governance
Define service reliability workflows
Improve service reliability workflows
Reduce fragmentation across tools
Reduce fragmentation across workflows
Improve operational visibility
How You'll Work.
Team & Collaboration
Engineering teams; DevOps teams; Product teams; Support teams; Cross-functional collaboration
Communication Scope
Clear communication
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