Turnitin, LLC
Computer Software
TechnologyAnalystOperations
“Technology Analyst - Operations at Turnitin, LLC. Skills: Process management, Cross-functional coordination, Operational analytics, Continuous improvement. Improve application health and reliability. Build dashboards and service health reporting”
Industry & Context.
Solving messy operational problems; Making sense of complex systems; How can we make this operationally better, simpler, and more scalable?
What They're Looking For.
Must Have
Experience in Engineering Operations, Experience in Site Reliability Engineering (SRE), Experience in Technical Operations, Experience in Operational Analytics, Experience in SaaS or Cloud Operations
Nice to Have
SQL and operational data analysis, APIs and system integrations, AWS or cloud platform experience, Data visualization and dashboarding, AI tooling, automation, or AI agents, Atlassian ecosystem experience (Jira, Confluence, Assets)
What You'll Do.
Improve application health and reliability
Build dashboards and service health reporting
Analyze operational trends and performance patterns
Improve alert quality and escalation logic
Support implementation of APM and telemetry capabilities
Help Engineering teams operationalize reliability practices
Define and improve Incident Management
Define and improve Problem Management
Define and improve Change Management
Define and improve Operational governance practices
Define and improve Service reliability workflows
Ensure tooling and workflows support engineering teams
Reduce fragmentation across tools and workflows
Improve operational visibility across the organization
Explore AI-enabled operations
Explore intelligent workflows
Explore automation opportunities
Explore AI agents and operational copilots
Explore advanced telemetry and observability practices
How You'll Work.
Team & Collaboration
Partner with Engineering teams; Partner with DevOps teams; Partner with Product teams; Partner with Support teams; Connect systems, data, and teams; Cross-functional collaboration; Influence teams without relying on formal authority; Work across Engineering leadership; Collaborate effectively
Communication Scope
Communicate clearly across technical and non-technical audiences
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