Turnitin, LLC
Computer Software
TechnologyAnalystOperations
“Technology Analyst - Operations at Turnitin, LLC. Skills: Process management, Cross-functional coordination, Operational analytics, Continuous improvement. Improve application health and reliability. Build dashboards and service health reporting”
What You'll Achieve.
Improve application health visibility; Improve service reliability; Improve operational analytics; Improve core operational processes; Reduce noise while improving visibility; Improve alert quality; Improve escalation logic; Operationalize reliability practices; Help teams move faster; Reduce fragmentation across tools and workflows; Improve operational visibility across the organization; Influence operational strategy; Work across Engineering leadership; Improve platform reliability at scale; Build meaningful operational intelligence; Build operational maturity; Improve engineering effectiveness
Industry & Context.
Solving messy operational problems; Making sense of complex systems; Creating structure in ambiguous environments; Thinks in systems, not silos; How can we make this operationally better, simpler, and more scalable?
What They're Looking For.
Must Have
Experience in Engineering Operations, Experience in Site Reliability Engineering (SRE), Experience in Technical Operations, Experience in Operational Analytics, Experience in SaaS or Cloud Operations, Jira Service Management, Grafana, CloudWatch, OpenSearch / Elasticsearch, Prometheus, Observability & telemetry platforms, Incident / Problem / Change Management
Nice to Have
SQL and operational data analysis, APIs and system integrations, AWS or cloud platform experience, Data visualization and dashboarding, AI tooling, automation, or AI agents, Atlassian ecosystem experience (Jira, Confluence, Assets)
What You'll Do.
Improve application health and reliability
Build dashboards and service health reporting
Analyze operational trends and performance patterns
Improve alert quality and escalation logic
Support APM and telemetry implementation
Help operationalize reliability practices
Define and improve Incident Management
Define and improve Problem Management
Define and improve Change Management
Define operational governance practices
Define service reliability workflows
Ensure tooling and workflows support teams
Reduce fragmentation across tools and workflows
Improve operational visibility across organization
Explore AI-enabled operations
Explore intelligent workflows
Explore automation opportunities
Explore AI agents and operational copilots
Explore advanced telemetry and observability practices
How You'll Work.
Team & Collaboration
Partner with Engineering, DevOps, Product, and Support teams; Connect systems, data, and teams; Cross-functional collaboration
Communication Scope
Communicate clearly across technical and non-technical audiences
Applying for this Technology Analyst - Operations role?
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