Turnitin, LLC
Computer Software
TechnologyAnalystOperations
“Technology Analyst - Operations at Turnitin, LLC. Skills: Process management, Cross-functional coordination, Operational analytics, Continuous improvement. Improve application health visibility. Improve service reliability”
What You'll Achieve.
Improve application health; Improve service reliability; Improve operational analytics; Improve core operational processes; Reduce noise while improving visibility; Build meaningful operational intelligence; Shape how modern Engineering Operations evolves
Industry & Context.
Solving messy operational problems; Making sense of complex systems; Turning chaos into clarity; Think in systems, not silos; Use data to drive decisions; Balance pragmatism with scalability; Make operations better, simpler, scalable
What They're Looking For.
Must Have
Experience in Engineering Operations, Experience in Site Reliability Engineering (SRE), Experience in Technical Operations, Experience in Operational Analytics, Experience in SaaS or Cloud Operations, Jira Service Management, Grafana, CloudWatch, OpenSearch / Elasticsearch, Prometheus, Observability & telemetry platforms, Incident / Problem / Change Management
Nice to Have
SQL and operational data analysis, APIs and system integrations, AWS or cloud platform experience, Data visualization and dashboarding, AI tooling, automation, or AI agents, Atlassian ecosystem experience (Jira, Confluence, Assets)
What You'll Do.
Improve application health visibility
Improve service reliability
Improve operational analytics
Improve core operational processes
Build dashboards and service health reporting
Analyze operational trends and performance patterns
Improve alert quality and escalation logic
Support APM and telemetry implementation
Help operationalize reliability practices
Define and improve Incident Management
Define and improve Problem Management
Define and improve Change Management
Define and improve operational governance
Define and improve service reliability workflows
Reduce fragmentation across tools and workflows
Improve operational visibility across organization
How You'll Work.
Team & Collaboration
Partner with Engineering teams; Partner with DevOps teams; Partner with Product teams; Partner with Support teams; Collaborate across Engineering leadership; Connect systems, data, and teams
Communication Scope
Communicate clearly across technical and non-technical audiences
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