Septeo
Hospitality Software
TechnicienSupportN2F/H
“Technicien Support N2 F/H at Septeo. Skills: Application support, Customer satisfaction, Remote diagnosis. Analyze customer requests. Formalize requests in ticketing tool”
What You'll Achieve.
Customer satisfaction; Respect service contracts; Respect procedures
Industry & Context.
Diagnosis; Problem resolution
Occasional staggered hours, Weekend work, Holiday work
What They're Looking For.
Must Have
Bac to Bac+2 in IT, 3 years experience in application support, Good knowledge of IT, Good knowledge of databases, Good knowledge of application environments, Proficiency in office tools, Proficiency in Excel, Comfortable with support tools, Comfortable with telephony tools
Nice to Have
Experience in hospitality sector, Experience with Genesys, Notions on Windev, Curious about new technologies, Curious about AI uses
What You'll Do.
Analyze customer requests
Formalize requests in ticketing tool
Respect SLAs and procedures
Establish diagnosis via remote access
Resolve malfunctions autonomously
Guide customers in feature usage
Perform audit services
Perform installation services
Perform update services
Perform configuration services
Qualify complex requests
Escalate complex requests
Ensure rigorous follow-up
Close incidents in ticketing tool
How You'll Work.
Team & Collaboration
Team of 14 technicians; Collaborate with Product teams; Collaborate with R&D teams
Communication Scope
Customer guidance
Applying for this Technicien Support N2 F/H role?
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