Ayming

Computer Hardware

TechnicienSupportIT

€33–42k ~AI est. Lyon, Auvergne-Rhône-Alpes, France FULL TIME
The Brief

“Technicien Support IT at Ayming. Skills: Support IT, Gestion des incidents, Déploiement postes. Saisir et suivre les tickets. Qualifier les demandes”

Industry & Context.

Computer Hardware
Problems you'll solve

Analyse des incidents

What They're Looking For.

Must Have

Bac +2 en Informatique, minimum de 3ans dans le domaine, niveau d’anglais courant, connaissance de Windows 11, connaissance de Pack Office, connaissance de Outlook, connaissance de Teams

Nice to Have

niveau d’anglais courant (oral et écrit)

What You'll Do.

Saisir et suivre les tickets

Qualifier les demandes

Analyser les demandes

Qualifier les incidents

Analyser les incidents

Traiter les incidents niveau 1

Escalader vers les niveaux 2/3

Rédiger des comptes rendus

Documenter les erreurs connues

Déployer les postes de travail

Installer les postes de travail

Reconnecter les équipements

How You'll Work.

Team & Collaboration

Team Leader; Service des Systèmes

Communication Scope

Interagir avec interlocuteurs

Free ATS check

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