EVERIENCE
Technology
TechniciensupportdeproximitéconfirméVIP(H/F)Anglaisbilingue
“Technicien support de proximité confirmé VIP (H/F) - Anglais bilingue at EVERIENCE. Skills: VIP support, Technical support. Handle VIP user requests. Handle user requests via kiosk”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
3 to 5 years experience, 6 months VIP proximity experience, Excellent English level, Professional approach, Advanced technical skills
Nice to Have
Passion for client satisfaction, Excellent interpersonal skills, Great sense of welcome, Rigorous, Collaborative, Motivated, Desire to invest in a team, Willingness to share experiences, Concerned with maintaining good work atmosphere
What You'll Do.
Handle VIP user requests
Handle user requests via kiosk
Handle requests by moving
Diagnose hardware problems
Resolve hardware problems
Diagnose software problems
Resolve software problems
Manage support requests via ticketing
Track support backlog
Follow up on incidents
Follow up on requests
Collaborate with teams
Resolve complex incidents
Participate in continuous improvement
How You'll Work.
Team & Collaboration
Collaborate with teams
Applying for this Technicien support de proximité confirmé VIP (H/F) - Anglais bilingue role?
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